Billing Questions

Questions about your bill? St. Luke's has a wide variety of resources for patients with questions about their bill and other financial questions or concerns.

How much will my hospital stay cost?

St. Luke's provides information on the average charges for the ten most common procedures performed at the hospital. St. Luke's Financial Counselors can help you determine what your procedure will cost and determine if you qualify for any financial assistance.

Can I pay my bill online?

Yes, for your convenience, St. Luke’s has an easy and secure way for you to pay your bill online

Who should I contact with questions about my account or bill?

Staff at the Iowa Health System Central Billing Office work from 8 a.m. to 6:30 p.m. Monday through Thursday and 8 a.m. to 4:30 p.m. on Friday, answering your questions and concerns.

You can contact our billing team in one of the following ways:

Customer Service Phone Numbers:

1-888-343-4165 or 515-362-5111

Register for free text relay service for people with hearing loss or speech disability.

Billing Inquiry and Payment Address:

Central Billing Office
Iowa Health System
1200 Pleasant Street
Des Moines, IA  50309

Email

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