Frequently Asked Questions about Lifeline
Lifeline offers you and your loved ones peace of mind, independence, early intervention and reassurance. Here are the most frequently asked questions we hear from individuals:
My independence is very important to me. Would I be giving that up by subscribing to Lifeline?
No. In fact, a recent clinical study proved that Lifeline users were 10 times less likely to need a long-term care facility like a nursing home than people who didn't use the Lifeline service. Lifeline actually helps you preserve your independence by giving you the confidence to continue to live where you want to, in your home, enjoying a lifetime of memories. You're always in complete control. You press your Personal Help Button when you need assistance. You tell us who you want us to call if you need help.
I'm fine on my own. Why would I want Lifeline?
Lifeline is like insurance. You may never need it, but if you do you'll be glad you have it. It's reassuring to know that if you have a sudden illness or injury, help will be on the way in minutes even if you can't move or speak.
I already have all the help I need. My neighbor checks in with me every day.
Between your neighbor's visits, you're left unprotected. You could fall and be unable to get help for over 24 hours. A study published in the New England Journal of Medicine reported that people found within one hour of a fall are five times more likely to survive than those who remain helpless for over 72 hours.
How much does the Lifeline cost?
It's surprisingly affordable. You don't have to buy anything or make a long-term commitment. You pay an inexpensive, one-time installation charge and a low monthly fee. The monthly fee is the same, no matter how often you call, or how long you talk.
Who are the Monitors answering my call?
They're deeply caring, highly-trained professionals. Their only job is to answer your call and ensure you receive the attention you deserve and the help you need.
Is Lifeline complicated to use?
It's simpler than using a telephone. All you have to do is press your Personal Help Button. The communicator dials the Lifeline Response Center. Within seconds you're talking with a Monitor who immediately has all of your important information displayed on a screen.
What is the next step if I decide to subscribe?
It begins with your call. Knowledgeable phone representatives are waiting to discuss your special needs and answer your questions about Lifeline. Within a few days, an experienced Lifeline Home Service Representative will visit you to explain the service and demonstrate the equipment.
The Home Service Representative will also locate the best site for the communicator and install it. Our Home Service Representative won't leave until you have practiced using your Personal Help Button to call the Lifeline Response Center, and you feel comfortable using the service.
Is there a lot of equipment involved?
No. There are just two pieces of equipment: your Personal Help Button worn as a pendant or on a wristband and the communicator.
Do I have to be in the same room as the communicator for it to work?
No. You can be in another room, on a different floor or even outside in your yard, your signal will still be received. Your Personal Help Button is completely waterproof (not just "water-resistant"), so you should wear it in the shower or bath where many falls occur.
How can I be sure the Lifeline equipment is working?
Our equipment is reliable and trouble-free because we design and manufacture it ourselves. In the unlikely event you should have a problem the Monitor can't correct over the phone, we will do whatever is necessary to immediately solve the problem.
We encourage you to press your Personal Help Button at least once a month just to let you know we're there.
For more information, please call St. Luke's Lifeline contact, Sharon Schroder at 319/369-7065.
